How many of your customers call and just miss your hours of operation? The challenge is, finding a reliable solution to deliver a positive and memorable customer experience without increasing telecommunication and IT spend, and the excessive overhead of a location-based contact center. Plus, delivering seamless service on mobile, social media, forums and all of today’s diverse platforms becomes hard to plan, navigate and manage.
Framework Communications, an award-winning telecom management provider, offers contact center solutions so you can provide customers with quality service from anywhere, across all platforms. You’re no longer limited by time zones and can service clients across the globe. No customer is left waiting. Providing on-demand support improves customer retention and loyalty, giving you an edge over the competition.
Tracking contact center performance is simple, as real-time performance data may be reviewed from one dashboard.
Reduce call volume while giving customers the option to choose their preferred contact method.
Team members can easily communicate with colleagues about a client’s concern within the user interface.
Streamlining the efficiency of your contact center results in an enhanced customer experience. As a result, businesses often realize a massive return on investment which helps pay for the initial investment and drives bottom-line improvements.
Instead of being limited to one geographic location, you can confidently hire the best support agents—even if they’re remote.
From internal operations to customer relationship management, we offer solutions to help make your entire contact center more effective.